help desk courses

6 Best Help Desk Courses, Classes and Tutorials Online

Start preparing for help desk jobs with these 7 Help Desk online courses, classes and trainings that offer a certificate. We came to our result by looking at 22 Help Desk online courses. We analyzed these Help Desk programs based on elements like difficulty level, the number of students, instructor, duration and price (free vs paid). Take the first step to becoming an expert.

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The Best Help Desk Courses in 2020

  1. Become a IT Help Desk Professional: Start Your Career Today
  2. Help Desk Analyst
  3. IT Help Desk for Beginners Online Class | LinkedIn Learning, formerly Lynda.com
  4. Learning IT Help Desk Basics
  5. Help Desk – Manager
  6. Help Desk – Technician

Become a IT Help Desk Professional: Start Your Career Today

This course will help you explore everything you need to know about Help Desk. It will provide you knowledge in how to effectively work with computers. Upon completion of the course, a certificate is available for you to download.

The Become a IT Help Desk Professional: Start Your Career Today course is taught by Paul Hill, an Expert IT Instructor, and is available on Udemy. Currently, there are over 10,600 students registered for the class.

Skills you will learn

  • Explore the basic concepts of Help Desk
  • Develop effective techniques in basic troubleshooting
  • Learn how to manage users and folder permissions in the active directory
  • Understand each component of a PC and how it basically works

This course is fitted for anyone who wants to learn about the help desk platform, as well as technicians who want to upgrade their knowledge in the field.

Platform: Udemy
Duration: Almost 2 hours


Help Desk Analyst

In this online course, you will learn the basic principles of Help Desk. It will provide you with essential knowledge that will help you pass the e-Learning course and achieve a certificate, At the end of the course, you can download a certificate to boost your CV.

The Help Desk Analyst course is taught by The Art Of Service, and is available on Udemy. More than 1,131 students are already registered in this series.

Skills you will learn

  • Understand various aspects in the help desk platform
  • Practice customer service, administration, and service operation and delivery
  • Learn common yet essential it terminologies and service management
  • Know how to pass the e-learning exam and get certified
  • Develop technical troubleshooting skills
  • Pass the help desk certification exam

If you’re in the IT field and aim on entering the help desk career path, this course is great for you. Similarly, it is suited for anyone who wants to grasp knowledge in the help desk industry.

Platform: Udemy
Duration: Almost 2 hours


IT Help Desk for Beginners Online Class | LinkedIn Learning, formerly Lynda.com

This tutorial will help you explore Help Desk from the start. It will provide you with the basic concepts in being a desk technician. By the end of the course, you will have developed essential skills in troubleshooting and IT technician.

The IT Help Desk for Beginners Online Class, formerly Lynda.com, is taught by Jason Ruediger, a Chief Technology Officer (CTO) at HypheNet, and is available on LinkedIn Learning. At the time of writing, there are more than 37,429 students registered in this class.

Skills you will learn

  • Learn the basic fundamentals of being an IT help desk technician
  • Master software installation, networking, and troubleshooting
  • Develop essential skills in technical support
  • Know how to join computers in a single domain
  • Understand the disparity of domain form a workgroup

This beginners course is specially designed for anyone, including fresh IT graduates, who want to learn basic troubleshooting through help desk.

Platform: Skillshare
Duration: Almost 2 hours


Learning IT Help Desk Basics

This Udemy course will help you explore the basic fundamentals of Help Desk. It will provide you with essential knowledge on how to be an effective IT technician. Upon completion of the course, a certificate is available for you to download.

The Learning IT Help Desk Basics course is taught by Zulqarnain Hayat, an Enterprise Database Architect, and is available on Udemy. As of the moment, there are more than 6,270 students signed up in the course.

Skills you will learn

  • Learn the basic principles of being an IT help desk
  • Know how to easily install and remove software
  • Develop effective troubleshooting skills
  • Understand the difference between domain and workgroup

This specialization is great for IT help desk personnel, and students, who want to gain entry-level knowledge in the help desk industry.

Platform: Udemy
Duration: Almost 4 hours


Help Desk – Manager

In this Udemy course, you will have a complete learning about Help Desk. It will teach you how to hire, manage, and build a help desk team. At the end of the course, a certificate is available.

The Help Desk – Manager course is taught by The Art Of Service,publisher of Quality education for Career Driven IT Professionals, and is available on Udemy. Currently, there are 250 students registered.

Skills you will learn

  • Learn the basic concepts in help desk management
  • Develop important skills in effective team building and personnel hiring
  • Understand essential principles in IT service management
  • Know how top grading works in enhancing your team’s performance

This course is fitted for anyone who wants to learn about IT service management, as well as help desk managers aiming to improve their management skills.

Platform: Udemy
Duration: Almost 3 hours


Help Desk – Technician

If you are interested in exploring the Help Desk field, this is the right course for you. It will teach you how to be an effective IT technician. Like every Udemy course, a certificate is available at the end of the course.

The Help Desk – Technician course is taught by The Art Of Service, publisher of Quality education for Career Driven IT Professionals, and is available on Udemy. More than 349 students have already signed up in this online class.

Skills you will learn

  • Explore the basic concepts of being a help desk technician
  • Learn essential tools needed like software installation, software removal, and networking
  • Understand important IT service management and customer service principles
  • Develop skills in basic troubleshooting

This course is an excellent choice for students who want to learn the basic fundamentals of being an IT help desk technician.

Platform: Udemy
Duration: Almost 3 hours


We hope you also fell in love with Help Desk. These were our favorite Help Desk courses and classes that offer certifications. Are we missing a good resource? Let us know. Thanks for checking out the list!

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